Account help
For sign-in trouble, profile changes or account deletion, use the in-app feedback flow, or email us and include the address your account is under so we can find you.
Support
TandemFit Support
Whatever's getting in the way of training, tell us and we'll help you sort it out.
Fastest route: open TandemFit, go to Settings, and send feedback from inside the app. It comes through with your device and build details attached, which usually saves a round trip.
Billing
App Store purchases and refunds are handled by Apple. Inside TandemFit, open Settings then Account to restore a purchase or check what you're currently subscribed to.
Your data
You can export your training history whenever you want. Our Privacy Policy covers what we store and how long for, and you can request deletion from the same place.
Something's broken
If workouts, GPS routes, watch sync, media uploads, notifications or Apple Health and Health Connect aren't behaving, describe what happened and roughly when. That's usually enough for us to find it in the logs.